Shipping Policy

Last updated: July 01, 2025

At Odieoni, our goal is to deliver not only quality products but also a clear, predictable, and trustworthy shipping experience — whether you’re ordering from the United States or Uganda. This policy outlines everything you need to know about how your order is processed, packed, and delivered.

1. Where We Ship From

All orders, regardless of destination, are processed and shipped directly from our internal workspace and inventory center located at: 13312 Coachford Ave, Rosemount, MN 55068, United States. We do not outsource or use third-party fulfillment centers. 

2. Shipping Destinations

We currently ship to:

• All 50 states within the United States

• Uganda

We do not ship to the following locations at this time:

• PO Boxes

• APO/FPO/DPO military addresses

• U.S. overseas territories (e.g., Puerto Rico, Guam, American Samoa)

If you attempt to place an order with a restricted address, the system will block the transaction or request an update before checkout can be completed.

3. Shipping Costs

We offer flat-rate shipping to both U.S. and Uganda, with clear, fixed fees shown at checkout. You will not be charged any additional taxes, customs, or shipping surcharges beyond what is clearly displayed on your order confirmation.

🇺🇸 United States

• Standard shipping: $4.99 flat rate

• Free shipping on orders over $89.00

• Sales tax and shipping tax: We cover them — no hidden charges.

🇺🇬 Uganda

• Standard shipping: $10.99 flat rate per order

• No free shipping is currently available

• Import/customs taxes: Fully covered by Odieoni. You won’t pay any additional fees upon delivery.

All fees are displayed at checkout before you complete payment, so there are no surprises.

4. Processing Time

We begin preparing your order as soon as it is received. Our internal operations team works Monday to Friday, excluding U.S. public holidays.

Processing Time: 1–2 business days. Order Cut-off Time: 2:00 PM CST. Orders placed before 2:00 PM CST will begin processing the same business day. Orders placed after that time will be processed the next business day. All items are physically in stock and ready to ship — there is no production delay for ready-made items.

5. Delivery Times by Location

We work with reliable carriers including USPS, UPS, and FedEx for U.S. shipments, and DHL or FedEx International for Uganda, depending on your location and delivery needs.

🇺🇸 United States

• Transit Time: 5–6 business days

• Tracking provided via email

• Delivery occurs Monday–Friday, excluding holidays

🇺🇬 Uganda

• Transit Time: 9–12 business days

• Full tracking available via international shipping provider

• Delivery to most urban and semi-urban locations

• We currently do not support Cash on Delivery (COD)

• You will not be asked to pay customs or VAT upon receipt

6. Example Delivery Scenarios

U.S. Customer Example:

• Monday, 1:30 PM CST → Order placed

• Monday → Order starts processing

• Tuesday → Shipped

• Following Monday–Wednesday → Delivered

Uganda Customer Example:

• Thursday, 4:30 PM CST → Order placed

• Friday → Processing begins

• Monday → Shipped

• Next 9–12 business days → Delivered, no customs charges required

7. Order Tracking

As soon as your order is shipped, you’ll receive a confirmation email including:

• Your unique tracking number

• A direct link to track the order through USPS, UPS, FedEx, or DHL

Please note: It may take 24–48 hours for the carrier’s system to show the first update, especially during weekends or public holidays.  

8. Damaged or Lost Shipments

We package every item carefully, but if anything goes wrong, we’re here to help.

Damaged Goods

If your order arrives with any damage, please contact us within 72 hours of receiving the item. Attach photos of:

• The damaged product

• The outer shipping box (including shipping label)

• Your order number

We’ll investigate and offer either a replacement or a full refund, depending on the severity.

Lost Packages

If your package hasn’t arrived:

• Wait at least 14 business days (U.S.) or 16 business days (Uganda) from the shipment date

• Contact us if your tracking has not updated in 7+ days

We’ll work with the carrier to locate your package. If it’s confirmed lost, we’ll issue a reshipment at no extra cost or a refund, based on your preference.

9. Changing or Canceling Orders

We understand that mistakes happen.

• You may cancel your order within 24 hours, as long as it hasn’t been packed or shipped.

• If your order has already shipped (tracking assigned), cancellation is no longer possible.

• In such cases, you may still return the product once received — see our Return & Refund Policy.

To request a cancellation or change, contact us as quickly as possible via: [email protected] or +1 (651) 564-0729

10. Returns and Refunds

We offer a clear and flexible return policy. You may return most unused and undamaged items within the allowed return period. Please refer to our full [Return & Refund Policy] for eligibility, steps, and refund processing time.

If you have any questions about shipping, delivery times, tracking, or carrier selection, don’t hesitate to contact our support team:

• Address: 13312 Coachford Ave, Rosemount, MN 55068, United States

• Email: [email protected]

• Phone: +1 (651) 564-0729

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST

Our customer support team is always ready to help you!