Refund and Returns Policy

Last updated: July 01, 2025

At Odieoni, we take great pride in the quality of every shirt we offer. If your item isn’t quite right, we’re here to make it right. This policy explains how returns and refunds are handled for clothing orders shipped to the U.S. and Uganda.

Overview

1. Which Orders Are Eligible for Return?

You may return a clothing item if:

• It arrives damaged, defective, or incorrect

• You no longer want the item (e.g., change of mind, wrong size, different preference)

• The item meets our return condition checklist (see section 2)

This policy applies to all orders delivered to both:

• 🇺🇸 The United States

• 🇺🇬 Uganda

You have 90 calendar days from the day your package was marked as delivered to request a return.

2. Return Condition Checklist (Required for All Returns)

Before sending anything back, please ensure:

The item is in new condition:

• Never worn

• Never washed

• Free from stains, deodorant marks, perfume, pet hair, or any damage

All original tags and labels are still attached

The item is folded neatly in the original packaging or equivalent (clean, sealable, shock-resistant)

A copy of the invoice or order confirmation is included in the return package

For international returns (Uganda), customs form is filled out as “Return” to avoid border rejection

Returns will be denied if the item arrives with any of the following:

• Signs of wear or washing

• Missing or damaged tags

• No proof of purchase

• Arrives beyond the 90-day window

• Was marked as “Final Sale” at the time of purchase

• Custom-made/personalized item (unless defective)

3. Return Categories

A. Returns Due to Our Error (Free)

If your order arrives:

• With damage (holes, tears, factory stains, broken seams, misaligned print)

• In the wrong size, color, or style

• With defective function (e.g., zipper failure, printing error)

We take full responsibility. Solution: You can choose between:

• A free replacement, shipped immediately (subject to availability)

• A full refund, including original shipping fee

Return shipping is 100% free — we will provide a prepaid return label (for both U.S. and Uganda).

B. Returns Initiated by Customer (Paid)

If your product is in perfect condition but:

• You ordered the wrong size

• You changed your mind

• The item doesn’t match your personal style or expectations

You’re still welcome to return it — but return shipping is your responsibility. Return costs:

• U.S.: Use any carrier of your choice (we recommend USPS or UPS)

• Uganda: Use FedEx, DHL, or a tracked courier. Ensure the return is clearly marked as a return to avoid customs delays.

You will receive a refund for the item price only (original shipping fee is non-refundable).

4. Custom and Personalized Items

Custom-printed shirts, personalized name/number shirts, or made-to-measure items are non-returnable, unless there is a clear defect. We will honor a return or replacement if:

• The printing is incorrect compared to your submitted design

• The shirt has a factory error or quality failure

We recommend double-checking all custom details before finalizing your order.

5. The Return Process – Step by Step

Step 1: Contact Us
Email [email protected] or fill out the Contact Us form within 90 days. Provide:

• Your order number

• Reason for return

• Clear photos of the item (required for damage/defect)

Step 2: Approval & Instructions
You’ll receive a response within 1–2 business days. If approved, we’ll provide:

• A prepaid shipping label (if eligible)

• Clear return instructions

Step 3: Ship Your Return
Carefully pack the item and ship to: Odieoni – Returns Department 13312 Coachford Ave, Rosemount, MN 55068, United States

Make sure to:

• Use protective packaging

• Include your order confirmation

• Keep your tracking number for reference

Step 4: We Receive & Inspect the Item
Once we receive your item, we inspect it within 1–2 business days to confirm eligibility.

Step 5: Refund or Replacement Issued

6. Refund Timeline & Method

We process refunds within 10 business days from the date we receive and inspect your return. Once approved:

• Refunds are sent to your original payment method (credit card, PayPal, etc.)

• You will receive a confirmation email

• Please allow your bank an additional 3–7 business days to post the refund

We do not offer refunds as store credit unless specifically requested.

7. Shipping Fees, Taxes, and Customs

• We do not charge restocking fees under any circumstance

• For returns from Uganda, we do not charge customs, re-import, or handling fees

• Both U.S. and Uganda orders are tax-free and duty-free upon return

All shipping to customers — and back to us — is processed through our U.S. headquarters at 13312 Coachford Ave, Rosemount, MN 55068, United States.

8. Exceptions & Special Cases

• Wrong address provided? Contact us ASAP. If the item is returned to sender, we can reship (additional charges may apply).

• Refused delivery? Treated as a customer-initiated return.

• Gift recipients: We offer gift exchanges (not refunds) — contact us.

• Bulk or group orders: Subject to separate terms (contact our team for help).

Still Have Questions? Reach out. We’re here to help:

• Address: 13312 Coachford Ave, Rosemount, MN 55068, United States

• Email: [email protected]

• Phone: +1 (651) 564-0729

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST